Don’t get me wrong, I love, love each and every moment of the holiday season. Extra time with family and friends, festive parties, and the demonstrated expressions of giving and gratitude are especially sweet. But as the Thanksgiving turkey and pumpkin pie buzz begins to lift, it feels like we are suddenly ringing in the New Year. The year’s end signals the time to prepare for the year to come. As we celebrate another great year at KSPR, here are just some of the key mantras buzzing in our heads as we plan for an even better 2014.
Don’t hit repeat. Data is your friend. Look at the initiatives and key programs that were successful and, more importantly, take a look at those that did not meet expectations. Define the metrics that matter. It’s tempting to stick with what you’ve done before but that’s a mistake. We are so busy and so focused on next, next, next that often we forget all that we accomplished. The year’s end is an opportunity to look at the big wins once again (this part is fun) and record best practices for next year. Just as critical, it is a chance to take a good, unemotional look at the efforts that did not yield the desired results. Best lessons to carry forward are often learned when things did not execute perfectly.
Reinvent. Learn from wins and losses but always keep space for something new and brilliant. We are not about plugging into existing templates and calling it done. This is not strategic and will not garner the big, shiny wins. One of my favorite anecdotes occurred early on in building my company; a prospective client asked within 10 minutes of our very first meeting, “Well, what will you do for me?” Sorry, but if what you do is so generic that I can plug it into a PR playbook, than you need more than PR, you need a really big, really robust marketing and advertising budget. The intersection of fresh ideas and focused execution is what differentiates us from the rest.
Focus on the product. Our clients are firmly in the consumer products and services space. We meet with them to understand where they want to go next. What are the key investments planned? What products and services did their customers buy and what was left on the shelf? Why? What products and services continue into next year? What are the new introductions and when? What is marketing and sales planning to do to support? In the course of these discussions, we plan accordingly for seasonal, launch and event initiatives around core and new products and services. Deep in the trenches of metrics and planning, we never lose sight of the product.
New metrics. Once key product manufacturing and deliveries are confirmed, we put ourselves in the planning stages of these marketing and sales discussions so that PR initiatives are aligned with the business. If we can influence and align at the planning stages, we are doing all that we can to ensure that efforts and resources are aligned with the important metrics for business success. This is how we ensure our relevancy and seriously, this makes what we do much more interesting. No one here likes execution for the sake of execution. Results tied to metrics of business success are where we live to work.
In our world, Christmas in July is a reality as the consumer magazines search for the best of the best for their holiday gift guides. By the time the holidays are under way, feeling a little ‘been there done that.’ But the planning and strategy for what’s next has always been the fun part. Thinking about next year won’t take my enjoyment away from the actual holiday festivities. In fact, they will be that much sweeter with the knowledge that we are prepped and ready for what’s on the horizon. Here’s to a wonderful holiday season and anticipation for more to come in the New Year.